Discuss Gainsight Products

We have a scenario where it would be beneficial to apply filters to assign a different version of a CTA based on filters. In our case, it would be to assign the CTA to a different CSM(or user group) based on filters that define which CSM/user group should get the CTA.This can already be done using conditional waits but it would be must easier if you could just expand the CTA step to apply different version with filters. I am imagining it to be like adding multiple CTA actions to a rule with different filters in the action steps for each CTA and then have a default CTA step in order to catch any that don’t match the filters. Doing this in one CTA step would save a lot of time vs setting multiple conditional waits for each time you need to assign a different CTA or to a different CSM/user group. This would solve this issue as well. 

I am trying to create a new scorecard for 2023 and run it along side our old scorecard method so that we can understand the differences prior to putting it into production. However, whenever I run the rules to populate measures for my new scorecard it is only updating accounts where I have gone into the Home → Scorecard and viewed the new “Rules 2023" scorecardIt appears like this new scorecard is not being created until an end user views it first which makes it really hard to compare old to new. Is there something I am missing about how to populate this Scorecard across all accounts?  

Me and my team are having trouble understanding why Account Contacts in 360 isn’t pulling in any Data. Here is what that looks like. Is there a Specific configuration that pulls in Data that anybody can suggest?   

Hi there,My current task is to create a Content Forecast for the two coming years (2023-2024) so we can have a rough estimate of how many user questions, discussion, and comments we can expect (inside and outside of ideation) in order to have an estimate of how much content will need to be moderatedHow would you approach this?I came up with an idea but maybe somebody has got a better technique :)First off: I already have a member forecast & a session forecast for the next to years. This will be an important factor for the forecast calculations.Basically I have a list of all numbers for the past year with which I calculate a ratio(simplified version here)Month Questions Sessions Members Ratio: Questions  p. Session Ratio: Questions p.Member January 100 10000 5000 0.01 0.02 February           etc.            Then I calculate a monthly ratio, e.g. (topics p. session) and (topics p. member) of each of the above content types.→  e.g. for

Hi there, one of the main goals of our support community is to grow peer support i.e. to make sure our customers help each other out and answer each other’s questions.We measure our success there by calculating a monthly “answered by peer rate” (Sum of all Questions answered by customers) divided by  (Sum of all Questions answered) The only problem with that is that this only tells us part of the picture about how helpful our members are, because the “Best Answer” works on a “winner-takes-it-all-principle”. Click on “learn more” to see what i mean.E.g. imagine the following scenario:A user asks a question. 5 different users come to help with their solution, which is fantastic.Then our own moderator writes a comment that sums up or validates the other replies. This comment gets selected as “best answer”. Result: this thread, even if our user base was extremely helpful, has a negative effect on our “answered by peer rate”. but this should not be the case. So I would like to also consider

Hi all, We’re trying to come up with a rank system that: For some users also include points awarded for completed training courses in our LMS (SkillJar). There will also be users that will not complete any training courses that can still climb the rank system due to community engagement only. Anyone with the experience on the above, and would you know if there is a way for us to build out separate rank paths, such as one for customers and one for partners, where the requirements to climb ranks and receive badges differ?@bas

Does anyone know why I am receiving this Gainsight rule failure message for Salesforce 'Salesforce Error ::FIELD_CUSTOM_VALIDATION_EXCEPTION:Won Opportunities are locked.  To unlock, reach out to your manager.:StageName ----' . 

When running a survey in Gainsight, are we able to capture point-in-time data when the survey is taken (rather than seeing the data as it is at the time analytics are viewed)?For example, we have an Implementation team that does all our implementations. They are not assigned an account long-term, but only for the implementation. In 6 months, if I run a analytics for a CSAT survey that was taken today, I’d like the analytics to reflect the Implementation team member that was assigned at the time the survey was responded to, not the Implementation team member that is assigned when I run analytics.Is this possible?

Hi all, Anyone else experiencing issues with getting the chrome plugin to show/display consistently? Multiple refreshes along with uninstall/re-installs don’t fix the issue. I have a hunch it may be due to Okta, but my tests show it’s still not visible even after logging in via Okta.  We’re using the latest version (1.3) and Chrome is up to date (Version 87.0.4280.88 (Official Build) (x86_64)). It seems to show up and disappear on its own and I’ve yet to figure out why. 

How do I verify the community platform on search console once I’ve connected the domain? 

Do you currently offer support for Gainsight Assist on Brave? The experience on Chrome is very lackluster as I had to clear my cache, history, etc in order to use the functionality.

I’m trying to understand the average NPS system field on the Company Object. How is this field calculated? Is it the average of all True NPS scores on the Company in the last X days? How many days does it look back? Thank you!

Hi all - hoping to get some ideas on how to best automate / streamline license management.Currently, our User sync (via the Integration) is setup to ingest any SFDC users where Active = TRUE.However, we don’t have a mechanism for detecting and disassociating GS licenses when a User becomes inactive in SFDC. Wondering how people have set this up.Thanks!

I am using a custom sitemap for our community website in robots.txt file. How can we remove the existing default sitemap after replacing its url in the robots.txt file?

The custom has the requirement to add support for Spanish-Latin America (es-419) in their application, and is requesting to add localization support for Spanish-Latin America (es-419) in engagements and KCB

The Holiday season is now over and I have had a moment to reflect on last year. So here is a round up of goings on from the inSpired community in 2️⃣0️⃣2️⃣2️⃣. We saw an increase of 27% on visitors to our community, with a 39% increase in registrations. 👥 Here are our top three members by Likes Received 👍@DannyPancratz (329)@Scott Baldwin (253)@Blastoise186 (181) Here are our top three members by Answers Given ✅@SmartlyGreg (23)@DannyPancratz (19)@Scott Baldwin (15) I would also like to give a special shout out 🗣 to @revote who in the last quarter of 2022 was top of the pile with 103 replies, 59 likes received and 1090 points earned. 🤘 Top-3 most popular topics by ViewsGetting " no Route matched with those values " Error MessageSingle Sign-on (SSO): Getting StartedHow to Export Community Member & Activity Data to Salesforce Top-3 most discussed posts[Beta release] New Community overview pageBanner WidgetThe New Q&A Dashboard Our Product Team did an amazing job keeping you a

@skalle I have two date fields in my usage data. The main date data (created date) is currently mapped to the standard AE Date field. This field also drives the main date filters inside the C360 section.However, I have no way to use that second date field in comparison to the standard AE date field. I would like to have a report that shows ‘created’ volume vs ‘completed’ volume. However, I have to set a static date filter for the new report using “completed date”, and it doesn’t change with the global section AE date field.Am I missing something, or is this an enhancement request?

Hi, Community - I did a quick search for this but not seeing anything immediately. I’m wondering if there’s any pre-existing list of most or all community graphics and specs, maybe from launch resources?We’re looking at a potential brand/visual refresh later this year, and I need to consolidate a list of all the graphics and specs we’ll need new assets for potentially, from header to category banners, tiles, icons, etc. I know I can manually locate this stuff in Control but would be great to have a list if anyone’s got one?Thanks!

Hey Team, Would it possible for having the X and Y Axis show up for all Graphical Representations?  One example is when we go with a Line graph we don’t get the X-Axis label show up.  Both X and Y Axis don’t show up in this case. Is there a reason behind this design?

Hello, Any idea for an automated procedure to move already existing Success Plan from relationship 360 level to customer 360 level? without the need to move each one manually. note that I’m a success manager using Gainsight not an administrator for the tool. Thanks!

I’m unsure of how to map this page and wondering if anyone else is having the same issue. My URL includes my username in the title. Typically I’d add a wildcard (*) to get around this; however if I do that, PX picks up on every page of the product. IF I keep the username as is, PX only tracks my pages and not anyone elses.How do I do this?! 

Our company uses commas in account names in SF which make it difficult to export reports in CSV format as the columns overwrite each other at times. I would like to know if there is a way to change the delimiter that is used for separating columns (ie. change to a semi-colon) on the export, or if the export file type can be changed to Excel format where the columns are already parsed out.