Discuss Gainsight Products

Hello everyone, I would like to know what users are searching in our community to identify content we can proactively create.Are federated search insights available and possible on CC? any suggestions or workarounds? Thank you so much! 

Hey quick question, we’ve implemented federated search, but we wanted to see if we could get better search results by adding meta info/metadata to each result. Right now the info we can submit are: title, content, url and sourceBut are there any other sorts of info we could submit in the background and that could play in getting more accuracy in the results?

It looks like the OOTB poll option only lets users select one choice. Is it possible to allow for multiple? I’ve tried with html, but the editor strips it. Is there any workaround for this? 

Hey we would like to hide those flags that are essentially referring to countries in the language button.Has anyone been able to remove/hide them, in a clean way 😄?

Hi is there a way to pull a list of members who are subscribing to product updates or other categories in the community?

Hi dear colleagues,How do you analyze sentiment in your community? And also do deeper topic/theme analysis to identify trending themes in the community?I’m trying to understand if the only way is to involve data engineers or maybe there’s already a nice tool for this. I know Orbit could do this, but it’s no longer available after acquisition. 

When I created this post about updating the PX User Profile attributes with button links from within a PX Dialog Engagement, I also wanted to share a similar method to create PX Custom Events from within a PX Engagement.  Here are some simple use cases:Simply being able to create PX Custom Events without asking a developer to add our JavaScript snippets into your application source code … good for testing, experimentation, and learning too! Allowing the user to “select” some preference and/or follow-up action or request while within a PX Engagement. Tracking any/every link clicked within a PX Engagement specifically as opposed to relying on the general CTA count provided in Engagement Analytics. Enhancing your PX Analytics filtering and PX Engagement Audience Logic targeting with this new level of rich PX User information.We have some good use cases for PX Custom Events described in our online documentation here, but I am sure that we/you can think of many more uses for this, so here i

Hey I am trying to advertise content to non-logged in users on the landing page and hide some other widgets from them.Is there any possibility to make widgets visible or not to non-logged in users?

Customer is building out a Data Designer and I want to get a list of users that belong to a specific user group.  She have pulled in both 'User' and 'User Group' objects, but there doesn't seem to be a field to join these objects on.

Is there a way to link a standalone Objective CTA to a Success Plan? We have a CSM who created a standalone CTA to track a certain project and now wants the CTA to be nested inside a larger Success Plan. I’ve tried pulling the CTA record up in Data Management and couldn’t edit the Success Plan field. I also tried adding the SP ID in CTA layout and didn’t let me edit here either.

I’m using a Default Template >  Hero Image Dialog. When I go to add a new hero image, it places padding bars above and below the image. The gray bars above and below the image are what I want to adjust, specifically I want to at least remove the gray bar below the image. It is something specific to the cell the image lives within. However, Code view of the cell reflects nothing related to this HTML lists only the height and width of the image, not the cell. CSS doesn’t have anything obvious related to this There seem to be no WYSIWG settings The coloring of the padding bars seems to be nowhere to be found It doesn’t matter the size of the image I upload, it adds this padding above and below.  

CS April 2025 Release Notes Update!The CS 6.45 April Release Notes is officially published for EU and US customers. Along with this release, the following articles have been published:New Articles:TimelineAI Follow-Up FAQs AI Follow-Up Admin Guide AI Follow-Up (CS) AI Follow-Up User Guide Configure Edit and Delete permissions for Timeline ActivitiesUpdated Articles:360Configure 360 LayoutsTimelineAI Follow-Up for Gong Overview Log Activities to Timeline Activity Options Timeline in Zoom App Permission BundlesData ModelGainsight Standard ObjectsHorizon AnalyticsGlobal Filter For DashboardsConnectorsGainsight Rest API KeyConnectors 2.0Load to Company Team Action Type Load to Relations Team Action TypeUsers and PermissionsPermission BundlesGainsight AssistGainsight Assist Chrome Plug-in User Guide Gainsight Assist Outlook Add-in User GuideGainsight Home Gainsight Home for CSMs Configure Gainsight HomeEmail Assist Send Emails from Cockpit Configure Emails to Send From Cockpit Send Emails f

Customer has the following query: Hi, Can you please help me with your Person api. We are building a solution to programmatically delete users from Gainsight but the only way to identify user in your api is by specifying emails or extranal ids. This doesnt always fit our requirements as we have active Salesforce integration and would like to identify all users in specific company that corresponds to to Salesforce Ids in Company person object. Hence, is there a way to compile and retrieve API response where we can specify SfdcAccountId and get result of all People that match that criteria?

I know this thread is related to API but closely follows what I was attempting to pull right now in my exported CSV. [mod edit: moved this question into a new topic]Exported a CSV for all topics for the month and wanted to group by content type - Ideas - then drill into Product Areas but didn’t see a field for this. I presume it’s also related to why there isn’t an endpoint for this field in the API as well.. Can you confirm ​@Kenneth R or anyone familiar with community analytics. 🤔

We would like to be able to manually determine the sequence that articles appear in their categories. I don’t see any way to do it, and the default appears to be random; it’s not based on created date or last edited date.Has anyone been able to create their own sequence?

The Staircase AI Executive Dashboard has many use cases - from ELT to managers to ICs like CSMs and AMs. From a tactical perspective, one of the most important use cases of this dashboard view your CSMs and AMs should take is a zero inbox approach to the risk cards (in red). There are 7 out of the box risk cards covering dark customers, churn or sentiment risks, accounts that are single threaded, etc. All things that can potentially lead to real logo or revenue churn if not addressed as quickly as possible.I created a quick video to outline this use case and how each IC can filter the view to their book of business and take action according to what they see:  The team can use the Exec Dashboard directly to action these risks or you can push them as notifications to Slack or email, or send them back to your CRM or GS CS to create tasks/CTAs for your team to action. Check with your CSM for more info on each option if interested. If your team is using this approach already, please share w

We would like to have the ability to survey internal Gainsight users. The use case would be to get feedback on how they use the tool, dashboards used, NPS on the tool etc. The function could be similar to the Users category when creating a Journey Orchestrator program and allow us to target surveys at particular user groups.

Hey everyone,Is there any way to create multiple leaderboards via gamification? Maybe leaderboards based on custom roles? Context: We’d like to keep our regular external facing community member leaderboard...but we’d also like to have an internal one for ranking our team members on how they’re contributing to our community. 

After countless conversations with customers and digging into resources from other training pros, I’ve come across a ton of tools that teams are using (or exploring) to level up their course content and learner experience.Here are a few I know customers are actively using within Gainsight CE: -Articulate Rise- Iorad- Genially - Storylane  - Synthesia  And here are some others I’ve seen floating around (though I haven’t personally tested them in CE yet):  Learnexperts, Mindsmith, Thinglink, Guidde, Arcade, Navattic, Storyline, Camtasia, Twine, Yo Scenario, Parto.io, Chameleon Creator, VideateThere are so many tools out there, and what works best really depends on the type of content you’re creating, the structure of your training, your product, and your current content creation workflows. But I’m confident there’s a tool (or combo of tools) out there that can support your admin team while also engaging and educating your end learners in the best way possible.What tools are you currently

In our community I created a rank for banned users. So if your role is Banned Users, you get the rank of BANNED. It’s right near the top of the rankings, so it gets priority.For most users, it works fine: But, for other users, they get a lower ranking, even though their role is banned user:Am I missing anything obvious here?! 

Hey, quick question—how do I manage or update email campaign subscriptions for users now? As an admin, I can filter by 'Registered users,' but that list seems to be capped on my end. Just trying to understand the current workflow.

Gainsight has decided to deprecate the Email Logs object in the next few months in favor of Email Log V2. For context, Email Logs is the original Gainsight email reporting object, and it lacked any external MDA lookups. It was useful for finding non-program sends, and bounce reasons. Email Logs was one of my favorite email reporting objects, because it can show ANY type of email send from your instance.Email Log V2 is even more effective than its predecessor - it has an expanded list of fields on its schema (sourced from Email Raw Events lookups)  and MDA lookups that make it a much-improved analytical resource.Before I get into discussing the basics of Email Log V2, I might as well provide the following “intro to Email Reporting” disclaimer:There are two classes of email reporting objects: Program reporting and Email Reporting All Program related objects start with an AO prefix – stands for Advanced Outreach; the original name for a program. The two most useful AO objects are AO Emai

I want to control the order of my articles in my knowledge base categories so they are ordered in a logical way top to bottom. I think the way to do this is to edit the category and use the Topic Order feature for pinned topics. But when I click to pin a topic(s) they move into that section fine, but once I hit save the screen refreshes and they are no longer saved as pinned. Am I doing something wrong?

Hi folks,Getting desperate for some solutions and thought I would crowd source to see if any of you had this issue and had resolved. We all know that the last release had some changes that required MS Admins to approve permission for the Gainsight Outlook App. That worked like a charm for most of our Users.  However, I have 4 Users that we cannot get to make a connection with the app. Out CIT has uninstalled Outlook and the App, validated all the versions and we are having no luck with these users. It isn’t even connecting enough to get to a screen where they could sign on. My low tech skills tell me this isn’t an App Issue , but probably something specific to their network credentials , but we are at a loss and they are weeks behind in being able to log emails. 

Hello Team, We have Configured the GSID type field in the Success Plan configuration, and when they search for a name, it displays correctly in the results. However, upon saving, it is recorded as a GSID.​@pgeorge