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8647 Topics
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
asked in Product Experience (PX)
Adding PX Product Mapper Feature to CC Like Button

I would like to add the like button of the customer community to the product feature mapper of px. Can I use the class in some way? 

677
rschlette
R
raquelmanyContributor ⭐️
asked in Customer Communities (CC)
Sending Multilingual Newsletters in Gainsight – Country Filter Limitations

Hi all! I’m working on sending a newsletter to our community, which is spread across three main languages. However, we’ve encountered a limitation in Gainsight — it only allows us to use one country filter at a time when creating a segment. This makes it difficult to include or exclude users from multiple countries.For example, some users list their country as “Brazil” (in English), while others list it as “Brasil” (in Portuguese), and we can’t group them together in one segment.Is anyone here using Gainsight to send emails to users in different languages or across multiple countries? How are you handling this? Any workarounds or tips would be greatly appreciated!Thanks! 

234
Kenneth R
Charles Dane
Charles DaneContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Assign role via SSO or email domain-based rule

We are in the process of implementing SSO for employees, while maintaining username and password for customers. We’d like to assign a custom role for employees based on SSO or email domain. Salesforce is in our technology stack, but not Zapier. Customer SSO is not on our roadmap for the foreseeable future.I’ve been able to do this in other platforms with rules to assign roles, but don’t see the same option with this platform. How have others gone down this path?

874
Charles Dane
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TessHayesContributor ⭐️
asked in Customer Communities (CC)
User Tags Not Working Properly in Posts?

Hi everyone, We’ve run into a strange issue on our customer community where tagging users with @mentions in posts doesn’t always work. Sometimes the name auto-fills as expected, but other times it either doesn’t show up at all or fails to notify the user that they’ve been mentioned. This has caused a bit of confusion, especially in threads where users are waiting on responses from teammates or CSMs but never know they've been tagged. I’ve checked the roles and permissions, and nothing seems out of place. Has anyone else experienced this behavior? Could it be browser-specific or something to do with notification settings?

362
T
johntrask_bt
johntrask_btContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Success (CS)
Re-Enable User for Email After Opt Out

Is there a way to re-enabled or remove the Opt-Out? I have a user who deleted his last email from gainsight after he unsubscribe from everything but now wants to change his mine. Is there a way in the backend to reset his email options?

4327
Marion S.
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KatriinaContributor ⭐️
asked in Customer Communities (CC)
API: Adding/uploading images with API to Knowledge Base articles

When creating new articles with API, can I include images in the content? The API docs talk about only ‘featured images’ (thumbnails etc.), but what about actual images within the “normal” content?

452
K
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Images aren't loading ...

Hey All - I’m updating custom roles and gamification to display employee titles by their name. All going fine … but images just stopped loading. Could be related? Or something else going on? 

221
revathimenon
M
mbuuck1Helper ⭐️⭐️
asked in Customer Communities (CC)
Filter users from User Overview by points

Hello, the following post lists points as a metric by which you can filter users from the User Overview.I don’t see this in my own instance, though. Is this actually supported?

353
M
jvdc
jvdcHelper ⭐️⭐️
asked in Customer Communities (CC)
API: How to GET questions from a community section?

Hey,I know how to get questions from a category, but is there a way to retrieve question from all categories under a section?

271
DannyPancratz
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VadymContributor ⭐️⭐️
asked in Customer Communities (CC)
No entry or class found for 'Module'

I'm experiencing an issue with my Gainsight Community website. Whenever I try to edit and publish any section (not just the mega menu), I receive the error: "No entry or class found for 'Module'". The developer console also logs this error with encoded characters.Could you help me understand why this is happening and how to fix it?  

121
DannyPancratz
A
anushatContributor ⭐️
asked in Product Experience (PX)
Mandatory comments for low rating

Hi, In the rating survey, is it possible to make comments mandatory for users who give us a low rating?

251
rschlette
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
asked in Product Experience (PX)
User Attributes for PX - registered date and email

I am using PX to track users on our community. I need to send a date for the Signed Up date field. How am I able to get the registration date of the community member in the DOM or insidedData object and send with the PX attributes? Similarly email is also NOT directly available. Any ideas??

421
rschlette
JayS
JaySHelper ⭐️
asked in Product Experience (PX)
creating/editing engagement for mobile browser

Is there a way to use custom CSS to display an engagement/survey based on the user’s screen width? I’m referring to users that access our product through their mobile browser. Our NPS survey is not displaying well when seen in a mobile browser.Would I just create a separate engagement for the “mobile” channel, or is that referring only to a mobile app and not accessing the product on a mobile browser?

363
rschlette
JeppePeppe
JeppePeppeHelper ⭐️⭐️
asked in Customer Communities (CC)
Not able to publish changes in "Edit layout"

Hi!For some reason i cannot publish changes i make when in “Edit layout” mode. I have tried different browsers and computers. I have a topic banner that acts as a “Current outage” message that i really need to remove asap.I have started a ticket to the support, but no reply yet.Does anybody else have the same problem?

212
JeppePeppe
N
nburkeHelper ⭐️
asked in Customer Success (CS)
Managing Risk CTA's

We are looking for a better way to manage Risk CTA’s specifically when they are being reduced in priority.  If the priority starts off as Critical-we as managers have specific actions to take.  And if the Risk priority changes to Low/Medium/High, we as managers would have specific actions to take.  Our thoughts are to either:  Have the priority level not editable by the CSM and only editable by the Managers, and/or take away the ability for CSM’s to close the CTA and only Managers can do that. Find a solution that when the priority level changes from Critical to either Low/Medium/High to either have an email generated to the manager(s), a CTA created for the Manager, or a way to report on “when priority level changes show date change”. Anyone have ideas?  

390
N
K
kateresslerContributor ⭐️⭐️
asked in Customer Communities (CC)
Adjusting default settings for Subscriptions

We have a high volume of activity happening in a group at the moment and customers are getting slammed with email notifications to their inboxes because “subscriptions” are toggled on by default. Is there a way that I can adjust what is toggled on by default to reduce noise for customers?

181
Blastoise186
T
TMMWKContributor ⭐️
asked in Customer Success (CS)
Building At-Risk Sub Reasons?

Hi - Does anyone have any experience building At-Risk Sub-Reasons on 1 form or object?  We have primary At-Risk reasons, however, in order to create sub-reasons, our CSMs would have to submit the risk and then go back into it. Thanks.

475
CristianaF
Sam77
Sam77Contributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Mega Menu and Custom Pages

Good day!Was there an update to either the Mega Menu or Custom Pages to change the spacing of the items within the Mega Menu?Before, we had everything easily displayed on one linebut now everything is bumped up to two lines:I do notice the addition of a Spaces section within the Mega Menu settings that wasn’t there before:I don’t see a way to hide or disable this. I’d like to get things back to a single line, as multi-line looks messy. Thoughts?-Sam

1205
A
svh
svhHelper ⭐️
asked in Customer Communities (CC)
Embedded videos not showing before accepting cookies

Hi! We’re sharing webinar recordings to people who registered by sending a community link per email. However, when you click the link the videos are not showing on the community page until you accept cookies and refresh. Which means we’re sending people to Vimeo instead of staying on in community.Please advice on how to fix this so we can keep customers engaged on the page.Thanks, Stine 

383
olimarrio
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mbuuck1Helper ⭐️⭐️
asked in Customer Communities (CC)
Limitation on number of custom roles?

Hello, I am wondering if there is a back-end limitation to the number of custom roles that a community can support. I have reviewed the documentation below and didn’t find a definitive mention of this. However, I am considering a project that would involve creating quite a few custom roles and am concerned about maxing out or breaking the system (as has happened with other Gainsight features like moderator tags). Would love to know if there’s a hard limit in advance!

151
DannyPancratz
A
Anonymous
asked in Customer Communities (CC)
@mention multiple usernames

Is there a way to mention a large number of users in an article or topic without having to individually type each one in and hit enter? I’d like to welcome a group of folks that recently joined our community, tried copy/pasting a concatenated list but that didn’t work.

854
kraeburn
H
HurricaneMikaContributor ⭐️
asked in Customer Communities (CC)
Email for admin collaboration not coming through

Howdy! 💚I’m hoping you could help? My colleague has invited me to join the company almost insided url to work on the community pages. The email invitation has not been delivered to me and we’ve tried it a few time now. Would you be able to see why it’s not going through and if there any workarounds? 

172
Kenneth R
L.L
L.LContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
SPACES Model

Anyone using the S.P.A.C.E.S model to track community metrics? I would like to get a benchmark of these metrics for reference. If you don't use this model, what is the best way to obtain relevant metrics through the platform?

795
jillian.bejtlich
andr_raposo
andr_raposoContributor ⭐️⭐️⭐️⭐️
asked in Customer Success (CS)
Translation for Survey Header and Thank you

Hi all!We’re trying to translate on of our existing surveys and I believe that there’s just two things we’re missing and that I’m not sure how to translateThe Title in the Header The Thank you note.Am I missing something here? 

320
andr_raposo
mobrien14
mobrien14Helper ⭐️
asked in Customer Success (CS)
Any plans to update Mass Edit UX/Capabilities

Hello! Given all of the updates to horizonize the experience, UX, & capabilities to things like Rules, Dashboards, Reports, etc., I was curious to know whether there are plans to update Mass Edit’s capabilities in the nearish future. Ideally it would function like the Horizon Reports in terms of pulling in fields & filters.While limited to admin usage, having the ability to build out & execute updates would be a significant improvement in terms of QoL.

80
mobrien14

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