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Gainsight Digital Customer Hub: Skilljar, CC, and PX MCP Servers Now in Beta

Gainsight Digital Customer Hub: Skilljar, CC, and PX MCP Servers Now in Beta

Your Education, Community, and product data have always lived in three separate dashboards. Now they're available in a single conversation. Gainsight MCP servers for Skilljar, Customer Communities, and Product Experience are now in beta and available for you to setup today. Connect your Digital Customer Hub directly to AI tools like Claude so your team can build, measure, and act through natural language. One Conversation. Three Products.Your Digital Customer Hub is built to work as one connected ecosystem. When all three MCPs are connected, your AI can span the entire customer journey in a single conversation. Build a course in Skilljar, check adoption in PX, pull community sentiment in CC, and package it all into a report for Product. That's days of work done in one conversation. Example: Build a course and publish directly to your domain using Claude Code Skilljar MCP Run your Academy through AI. The Skilljar MCP Server connects Skilljar to developer tools like Claude Code, Cursor and ChatGPT, so your team can build, manage, and publish learning content through natural language. Support for Claude desktop is coming soon.Build entire courses conversationally with lessons in a single prompt Enroll learners at scale, move them between groups, and set auto-enrollment rules Manage student profiles—create, update, and deactivate learner accounts in batches Create and configure groups with visibility settings and enrollment rules Under the Hood: Skilljar API V2 (Beta)The Skilljar MCP Server is powered by our new API V2, which is also entering beta. API V2 is designed to bring greater dashboard parity to Skilljar, with programmatic access expanding across content, users, and more over time. Whether you're connecting through MCP, building custom scripts, or integrating with your internal tools, API V2 is the foundation.Claude Code Setup DocumentationChatGPT Setup DocumentationRelease NotesExample: Synthesizing Community posts, creating sentiment report Customer Communities MCP Your community command center, built into your AI. Connect Gainsight Customer Communities to Claude, ChatGPT, or any MCP-compatible tool and turn community activity into actionable insightsSurface unanswered questions from the last 30 days Identify content gaps and trending themes Pull engagement trends and member activity without waiting on a custom export Look up user profiles, review post details, and audit community structure Review moderation queues, flagged content, and banned users in seconds Access leaderboards, badge rosters, and top contributor rankings instantlySetup Documentation Release Notes Example: Surfacing feature adoption, insights on friction and usage trends Product Experience MCP Talk to your product data like it's a teammate. Connect Gainsight PX to MCP-compatible tools and get instant answers about adoption, engagement, and feature usage.Pull adoption data and behavioral trends in plain English Audit live engagements and feature usage Export up to 10,000 records to CSV without writing a single line of codeIntegration OverviewSetup DocumentationRelease Notes Getting Started For the Customer Communities and Product Experience MCPs, setup requires the MCP server URL and self-serve OAuth configuration; the same process as configuring an API integration today. Both MCPs must be configured individually.For the Skilljar MCP, setup in ChatGPT requires the MCP server URL and self-serve OAuth configuration. Otherwise, setup requires using a CLI-based MCP client like Claude Code or Cursor using API key authentication. Support for Claude Chat is coming soon. |f you're a Skilljar, CC, or PX customer, the MCP for your product is included at no additional cost.  We built this for every Education admin building courses at midnight, every Community manager answering thousands of questions, and every product team stitching reports together for answers. Your Digital Customer Hub just became conversational. 💬 Have questions? Drop a comment below! 

Related products:CC IntegrationsPX Integrations
Now Available: xAPI (cmi5) Content Support and Upgraded LTI 1.3 Protocol

Now Available: xAPI (cmi5) Content Support and Upgraded LTI 1.3 Protocol

Our goal is to make Skilljar as flexible as possible. That’s why we’ve invested in interoperability with modern tools and file types—now supporting the launch of xAPI (cmi5) content, including the ability to syndicate xAPI courses across Skilljar organizations using Content Syndication. We’ve also upgraded to the latest Learning Tools Interoperability (LTI) 1.3 protocol for improved compatibility with third-party platforms. Here's what's possible with xAPI (cmi5) content support:🚀 Embed xAPI (cmi5) content from third-party tools like Articulate directly into Skilljar content, or launch it from a link within the lesson window📊 Track xAPI lessons just like SCORM, with completions, progress, and scores captured in Skilljar analytics If you use Content Syndication:🔗 Share xAPI (cmi5) courses across Skilljar organizations using the existing Content Syndication workflow🧭 Track course analytics in both the host and receiving organizations, all within your dashboard✏️ Maintain control over your content with course updates automatically syncing across both organizations______LTI 1.3 Now Available for All Customers:We’ve also upgraded our support for the Learning Tools Interoperability (LTI) protocol to version 1.3, the latest version of the standard. This update improves security and compatibility when integrating with third-party platforms like LinkedIn Learning and gives you more flexibility when bringing external content into Skilljar.What is LTI 1.3—and why should you care?LTI 1.3 is a secure industry standard that lets Skilljar connect with external learning platforms without forcing learners to log in twice or switch between systems.Here’s what that means in practice: One click, straight to the content. Learners launch third-party lessons from Skilljar without redirects or extra logins. Progress that syncs. When a learner finishes an external course, Skilljar gets the completion data automatically and marks the lesson complete. It’s a smart solution if you: Use third-party content but still want tracking and completion in Skilljar Offer compliance or certification training that lives outside your platform Want to simplify the learning experience across multiple tools Looking to get started? Learn how to set up LTI 1.3 integrations in our Help Center.  

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April 2025 Improvements & Fixes

April 2025 Improvements & Fixes

Fresh features and updates are in full bloom this spring! Here are the latest product highlights from Skilljar by Gainsight over the past month: 🔗 Self-Service URL Redirects: Automatically redirect learners to your most relevant content, regardless of if they use outdated links. Learn more. 🪄 Simplified Course Management: A new Course Navigation Header and refreshed Publication Settings Page is now generally available! We hope these two design changes in the dashboard make course management and publishing faster and more intuitive. 🤝 Docebo & LearnUpon Verified Support for Content Syndication: Syndicate Skilljar content into Docebo and LearnUpon using our xAPI workflow. Visit our Help Center for a full list of supported LMSs and details on how to set up Content Syndication.  📊 Expanded Data Fields for Salesforce & Gainsight Integrations: We’ve added new data fields to Skilljar’s Salesforce managed package and Gainsight integration—especially useful for programs using VILT. See the full details on the new fields. ➕Small Improvements & Fixes: Accessibility Improvements: We’ve improved accessibility across the dashboard by enhancing screen reader support, including: Adding persistent and descriptive labels to form field Announcing information displayed on calendar components Ensuring all screen reader users can navigate and understand dynamic elements and icons Learn more about accessibility at Skilljar.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com.

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Docebo Now Supported for Content Syndication
Parta.io Integration: Multi-SCORM Export & Instant Lesson Updates to Skilljar
New Data Fields in Salesforce & Gainsight Integrations
February 2025 Improvements & Fixes
January 2025 Improvements & Fixes

January 2025 Improvements & Fixes

Fresh features and integrations, coming your way! Here's what launched in January:🤝 Gainsight Integration: Leverage Skilljar data in Gainsight to incorporate course enrollments and completions into customer health scores and trigger automated actions based on training activity. Check out the Setup Guide.💡 Ordered Learning Paths: Require learners to follow a specific course sequence in a path, removing the need for course prerequisites to set the specific course order.✨ Coming Soon–Simplified Course Management: A new course navigation header consolidates your most-used course pages into one experience, and a refreshed publication settings page provides a clear, at-a-glance view of settings without the lengthy scrolling.❗ Scheduled Maintenance: Skilljar will be temporarily offline for maintenance on Saturday, March 1st, from 8:00–9:30 PM PT. During this time, the dashboard, course platform, and APIs will be unavailable. Learners and platform administrators will see a maintenance page if they try to access the platform.➕Small Improvements & Fixes:Published Path Enrollment Setting: When a student enrolls in a learning path, Skilljar will automatically recognize any existing course enrollments for courses within the path.Next Course Button on Paths: Learners can advance to the next course in a path after completing the course's last lesson with a new 'Next Course' button.Catalog Page Builder–Tags: Add and manage tags on builder pages, ensuring that tagging functionality is consistent across both builder pages and legacy pages.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

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Learning paths just got smarter 💡
December 2024 Improvements & Fixes
⭢️ Sync your Academy’s training data with Gainsight
November 2024 Improvements & Fixes

November 2024 Improvements & Fixes

The holidays are here, and so are our latest updates! 🎁 Unwrap last month's new features and improvements:!--more-->👥 External Management: Allow people outside your organization to add and manage students while maintaining control over your Skilljar dashboard. Now available on Professional and Enterprise plans. Try it out!⏰ Scheduled Reports: Automatically email custom reports to key stakeholders, keeping them informed on essential metrics without the manual effort. Learn how to schedule a custom report.⚡️Path Actions–Registrations & Completions: We’re bringing our powerful course Actions to paths! Send automatic registration and completion emails by selecting a published path and visiting the "Actions" tab. More Actions on paths, coming soon.🎨 Parta.io Integration: Skilljar now integrates with Parta.io, a collaborative eLearning creation platform. Easily publish Parta.io courses to Skilljar with a single click and make updates to content directly from Parta.io.➕ Small Improvements & Fixes:Calendar Page Improvements: We’ve increased load speed by 50% and ensured any course visible to students will appear on the calendar, no longer requiring catalog page placement.Add "/calendar" to the end of your Skilljar domain to access your calendar page.VILT/ILT Timezones: Session times for ILT/VILT are now automatically adjusted to display in each student's local timezone.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

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October 2024 Improvements & Fixes
September 2024 Improvements & Fixes

September 2024 Improvements & Fixes

In addition to releasing our Fall 2024 Product Showcase, September brought a variety of updates to the platform. Here’s a quick recap of what’s new:✍️ Course Drafts: Easily make updates to your courses and save changes as a draft before publishing—offering greater flexibility over your content without affecting what learners see.📽️ New Content Type–Synthesia Video: Synthesia videos are now supported as an embedded content type in lessons, enabling the use of AI-generated videos in your Academy.🎨 Catalog Page BuilderLocation Settings: Make builder pages available in the location settings for courses, plans, legacy pages, and paths to improve organization and navigation. Group Visibility: Control which groups see specific builder pages, similar to legacy pages. Simplify your publishing flow by showing or hiding pages from selected groups directly in builder page settings.➕ Small Improvements & Fixes:Inactive Enrollment Reports Filter: A new filter in Enrollment Reporting excludes inactive enrollments from custom reports.Analytics → Enrollments → Student Groups Filter → Exclude Inactive Enrollments or StudentsGroup Analytics Labels: Group Analytics charts now display numerical data labels on bars and columns.Enrollment Actions: Added consistency across enrollment channels to ensure Skilljar Actions are triggered reliably when learners enroll in a course.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

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Watch the Fall 2024 Product Showcase!
August 2024 Improvements & Fixes

August 2024 Improvements & Fixes

August updates? We’ve got them! Let’s catch you up on what’s new.!--more-->🔁 Required Login for Content Syndication: You can now require students to log in with their personal or business email addresses before accessing syndicated content, enabling SSO and unlocking certifications and Skilljar Actions.🚀 Bulk Publishing: Easily publish a single course to multiple domains with just one action, saving time and reducing repetitive tasks.⚡New Data Connector Documentation: Skilljar’s Data Connector offers the most comprehensive customer training data set available, now paired with equally comprehensive documentation. Check out our new resource to discover its full potential.❌ Skilljar Actions–Deactivate Enrollment: Automatically deactivate course enrollments upon completion or post-completion actions, giving you greater control to ensure learners access only relevant content while maintaining access to related courses in a learning path.➕Small Improvements & Fixes:Enhanced VILT Instructor Access: Restrict VILT instructors to only see their assigned training events. New Date Filter for Historical CSV Backfills: Apply a date filter when downloading Salesforce backfill data. Theming Update: Add, edit, and reorder up to 5 customized header links directly from the dashboard. Consistent Groups Access: Apply Group-level restrictions consistently across the Skilljar dashboard, ensuring all fields, data tables, and pages align to defined access settings. Improved Student Navigation for ILT/VILT Sessions: Selected ILT/VILT sessions from the calendar stay visible through the checkout experience.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

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July 2024 Improvements & Fixes

July 2024 Improvements & Fixes

Dive into July's latest updates—here’s a quick look at what’s new:!--more-->☁️ Salesforce & Skilljar: If you missed last week’s Salesforce and Skilljar Coffee Chat, catch up with the recording here.Salesforce Integration Playbook: Walk through a step-by-step checklist, hear from those who have integrated, and learn helpful tips. This is your comprehensive guide to getting started with Skilljar’s Salesforce integration.⬆ Caption File Uploads: Directly upload, delete, and view multiple caption files for Skilljar-hosted videos.Simplified Localization: Cater to a global audience by directly managing and uploading multiple localized caption files. Search Engine Optimization (SEO): Caption files enhance SEO by making video content indexable and optimizing it for keywords. Enhanced Accessibility: Ensure all viewers can access and understand your video content.✨ Accessibility at Skilljar: Caption File Uploads are just one example of Skilljar’s dedication to fostering a user-friendly educational environment where every learner can thrive. Find more information on our compliance and Accessibility Conformance Report (VPAT) on our new Accessibility page.📧 Group Assignments Based on Multiple Email Domains: Add learners to designated groups by entering multiple email domains, streamlining group organization. This functionality is now available on the New Group and Edit Rules pages.➕ Small Improvements & Fixes:Search & Select in Promo Code Datatable: The promo code “offers” datatable has been updated to include search and select functionality, allowing you to easily find and apply the right offers when defining promo codes.Monthly Training Reports Update: We have updated the "Active Students" table with the following.Merged students will be included in the Active Students Report. Merged records will display as "Merged Student" with their activity domains. Enhanced clarity in both the dashboard and CSV download formats.Expanded Live Event Dataset: As a VILT admin, gain insights with new columns in your Live Event Analytics CSV download. New columns include:Total Seats: View the total number of seats available for each event. Domain: See which domains your attendees are coming from, especially useful for courses published across multiple domains. Waitlist Enabled: Quickly identify if an event has a waitlist with a simple "yes" or "no." Waitlist Count: Know exactly how many people are on the waitlist for each event.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

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June 2024 Improvements & Fixes
Create Academy pages using pre-made elements and low-code blocks with Catalog Page Builder 🎨
May 2024 Improvements & Fixes
March & April Improvements & Fixes

March & April Improvements & Fixes

At Skilljar we believe innovation never stops. Below is a round-up since March of the feature releases and improvements we've made to make Skilljar better for you!!--more-->🔍 Go Behind the Dashboard with Skilljar: Skilljar is always working behind the scenes to ensure your Academy is best-in-class. Check out our latest SCORM analytics enhancement, Group API update, and more. Little things can go a long way to improve your experience.➕ New Salesforce Integration Settings: There are two new options on the Salesforce Integration page within the Skilljar dashboard! The first allows users to control what happens with a Linked Contact when there’s no match in Salesforce, and the second is the ability to enable or disable High Volume APIs, which could reduce API calls to Salesforce by more than 50%.➕ Group Level Discount: Admins now have the ability to set specific percent discounts for different groups for all purchasable objects, enhancing flexibility and customization in pricing strategies. This also allows for both group discounts and promo codes, applying them sequentially for additional savings.➕ Content Creation and Group Level Discount API Endpoints: Skilljar has made it possible to create courses and content without the need to log into the dashboard. For users utilizing Skilljar's API or 3rd-Party Content Management Systems, you'll be able to:Create and structure Courses, Lessons, and Lesson Content Items via API Assign Web Packages, Videos, and Quizzes to a Lesson via APIWe've also introduced an API endpoint for managing group-level discounts, enabling automation and scalability in discount management.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed feel free to email support@skilljar.com. 

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