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zoe_lengyel_a8bd22
zoe_lengyel_a8bd22Contributor ⭐️
asked in Customer Success (CS)
Survey Scale issues with survey creation.

Best Practice NPS is to display scales horizontally 0-10. It seems Gainsight does not allow the scales to be set horizontally? I also need to able to label the ratings or stars with their respective meanings. How do I accomplish this in the tool?  These are showstoppers for us.

582
zoe_lengyel_a8bd22
9 years ago
holly_watson
holly_watsonContributor ⭐️⭐️
asked in Customer Success (CS)
Internal Survey Name Needed

Currently when you create a survey you are required to give it a title. This title is shown in the header and is visible to recipients. Because of this, I am limited on what to call my surveys that satisfy both a good UX and internal filing/reporting. It would be nice to create a title that is only internal. 

392
holly_watson
9 years ago
sarah_couch
sarah_couchContributor ⭐️⭐️⭐️⭐️
asked in Customer Success (CS)
Reports 2.0: How can we Group by Fiscal Quarter rather than Calendar Quarter

We'd like to Group reports based on Fiscal Quarter but it appears that we are only able to group based on calendar quarter. Is there a way to indicate Fiscal quarter in grouping?

1844
tom_wix
9 years ago
melissa_allen
melissa_allenContributor ⭐️⭐️⭐️
asked in Archived content
co-pilot details

Do we have an email limit to send through Gainsight? Will there be a copy of the sent email stored somewhere once it is sent, such as on  SFDC account as an acitivity?

884
oz_merchant
9 years ago
srikanth_nadukudy
srikanth_nadukudyContributor ⭐️
asked in Customer Success (CS)
Mass clear option for CTA's

Is there a way to clear all the CTA's generated so far for a certain type or category? 

643
somasekhar_bobba
9 years ago
jd_griffis
jd_griffisContributor ⭐️⭐️⭐️⭐️
asked in Customer Success (CS)
Duplicate Health Scores

If a user refreshes a stale health score using the checkmark instead of the new refresh button; a duplicate health score record is created - which impacts reporting and dashboards. Standard UI procedure is that invalid options should not be available (can only rely on user training to a certain extent). If the score value is not changed, the checkmark option should not be available.

491
emily_mcdaniel_629a86
9 years ago

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