Discuss Gainsight Products

Like it is possible to translate the main landing page is it possible to do it for custom pages?I tried and it ends up replacing the default language ...

I have searched through the community but haven’t found an answer to this. We have quite a few badges and it would be painful to add them all individually so was wondering if there’s a way to do a bulk import? Thank you in advance for any help and tips!

Curious on how others are leveraging Staircase data in Gainsight aside from the Staircase Health Score.  Are you adding AI Summaries to Cheat Sheet?  Using Insights or Events to trigger CTAs or automated emails to customers?  How are you documenting follow up on things that Staircase flags for a customer?

I am struggling a bit with getting Zapier to send over the correct data and I am probably missing something simple.I am setting up a federated search for our help site with Zapier and when it completes content in the community displays the variable code and I am not sure what to correct. Here is the API call The data In looks correctBut when you go to the community it shows up like…Any guidance would be appreciated.

Under Position in Engagements, surveys, bot, in the Editor there is custom z-index available. what is this for and what value should be added here?

Hey,I just realized that users can't change themselves the email address linked to their account. The only way is via an admin.Do you have any tips on facilitating this? How would you setup a way for users to easily request to change their email address?For example: on the Gainsight community here, how would I go about this myself? (I see we have a field on our profile “Secondary Email”, is it for this purpose?) It often happens in our community that users want to switch from using their company email to private. How should we go about this?

When Company Intelligence finds multiple mappings, admins need to go and select the correct website to map to the company.  However, doing so is a pain for admins at the moment from within the overlay menu.You are not able to resize the columns, which makes it difficult to see the full name of the company, or the full website URL. Yes, you can hover over the suggested website URL and sometimes it will provide the help text bubble with the full website. But not always. As you can see, when customers like us have thousands of mappings to complete, this becomes a very difficult and time consuming task to complete. Please make these columns adjustable in size! Also, are there any advances in AI that could help speed up this process for admins?

Like Quora sends you daily/weekly digested insights can we enable something like that to all community users out of the box? 

Has anyone had experience managing a community where customers are on different license tiers for the product, and therefore have access to different features in the product? The goal is to minimize confusion among customers in the community forums, who are spread across multiple different license levels, and with different features available to each customer segment.  Any insights on this are welcome. Thanks

Has anyone had success creating a personalized community experience? Examples would be suggesting topics, events, articles based on the members profile, recommending others to follow/connect with, etc. This seems like an area where AI could help alot. Thanks

Hey All! I’m in the process of shifting a 13-year-old community (150,000 members) from Khoros into Gainsight. Part of the move is bringing our 7-year-old Customer Advocacy program under the same roof. I personally believe both programs are stronger when they’re together. I’d love to connect with others who have this same setup within Gainsight to chat about what works, areas of opportunity, etc.  If you’re one of these customers, let me know! I’m excited to see the Community community moving in the direction of bringing both together, but it takes sharing brainpower to move the needle on a bigger scale. Let me know if you’d like to chat about it! 😀 

Is there a native way to see inbound referral traffic (ex. which domains are sending traffic over)? Or does that have to be done via a third-party, like Google Analytics? I ask because our previous vendor had this and was curious if GS did as well. We’re trying to shape acquisition and discovery strategies and this would be an incredibly helpful input. 

We tried switching to the Poppins font, also changing the CSS and everything, but it’s not working, What can be done? 

Hi Team. Recently, I came across this situation where I need to Provide Rank based on some Numeric field Values.I have accomplished this logic using the Gainsight Rules Engine. And below are the steps to create Rank. First of all, the flow which I am going to show you that helps, if your data set has duplicate values or distinct values as well.Example, my data set is:And the output is like below In order to get that required output below are the steps that we have to follow in Rules Engine. Note: the steps which I am going to explain, will be the same for both types of data (Distinct or Duplicate)  Step 1: Fetch the Data set with the Numeric field(in my case it’s ARR) on which we wanted to apply Rank.Based on the above sample example data the output of the step 1 is Step 2: Create a Transform task in which pull the numeric field(ARR) in to the Group By Section and drag any other field(Account ID or Name) in to Show and apply count on it.So the output of this task is Step 3: Create one

User groups are great for round-robin assignment of CTAs, but if you have a single journey/program where CTA assignment to a user group you end up having to duplicate the “create CTA” step of the journey for each User Group that can possibly get the assigned. I would like to tokenize the User Group or (use the some sort of User Group GSID) for assignment of CTAs so that the creation of Program (and Rules) for our digital customers will no longer need duplication of the Create CTA step, reducing build times and required maintenance. Edit: I reported this as an IDEA:  

Need an option to delete the Inactive dropdown values, Which is becoming an issue when we are filtering the dropdown column in the reports results in showing inactive values

Guide performance isn’t an option. Funnel and Query Builder widgets don’t work, as you can only choose Viewed as Completed as interaction types. Closing the guide also counts as completed, so that metric doesn’t work. 

Hello!I’m not sure where else to post this, but I am wondering if there are any enhancements or ideas anyone had regarding the Gainsight plugin. Our book of business is very large and we often have multiple accounts with the same name. The Gainsight plugin in Outlook just shows results based on the name I type in, but does not show an account number below the name as it does in Gainsight. This creates problems for me when tagging emails to the timeline because, in Outlook, all I have is 3 accounts with the same name, and will often tag an email to the wrong account.Unfortunately, the logic of the order of names doesn’t always work and in this instance doesn’t at all because the email I needed to tag on the timeline is the 4th account on the Gainsight search list and Outlook only gives me 3 accounts.I’ve attached some screenshots for a visual. Does anyone else have this problem? Is there a way to view or submit enhancement requests? Thank you in advance!  

Hi Team,We wanted to check if Insided provides locale-based sitemap.xml support for community with multiple languages.Specifically, we're looking to understand: Whether each locale (e.g., /en, /fr, /de) has a separate sitemap. If neither is available, is there a way to customize or configure the sitemap for locale-specific SEO? Please let us know how this is handled on the Insided platform.Thanks!Gaurav Kumar 

Hello, Is it possible to enable the ability to change e-mail for a user him/herself? I know moderators can change it via Control Panel. But it's much better and easier for both members and moderators to do it on user's side. Probably we missed this option somewhere in Settings?

Hi thereI’m testing Copilot to understand how it behaves and where it gets data from and just had an interesting experience with a very simple prompt: “Was [Company X] ever a customer?” It told me it couldn’t answer because “no timeline data”. When I asked it if there are any customers containing the name [Company X], it gave me a list of such customers with their status. When I asked it if we have any active customers by the name of [Company X], it listed the corresponding customers. It looks like the first prompt called the Timeline Agent, the second and third ones called the Company Agent. I suppose the word “ever” awoke the Timeline Agent because of the notion of time in that word.My question is: why was a split model implemented (one object = one agent)? I’m not certain I see the point in this. I am certain however is our data is such (and I think many other customers’ data) that looking at both objects would have produced a better answer: “It looks like you have active customers

I get a 502 Gateway error while trying to authenticate the API using https://api2-us-west-2.insided.com/oauth2/token. Wondering if anyone else has faced this lately?

In the bot, I have a category for all walk-throughs, "Guide me to". Currently all the walk-throughs are showing together as one big list. I want to add sub-categories, so like a mini-menu, like Policies, Account, Admin, etc. and add each type of engagement to it. The reason so it is easy and clear for customers to locate the type of engagement they are looking for. How can I achieve this?  

This occurs here and for example in our community as well: Icon | Community name This occurs only in this url.