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8647 Topics
ahamburg9
ahamburg9Helper ⭐️⭐️
asked in Customer Communities (CC)
Like Button - in Community

Does anyone know how to change the link button in the community?Can this be done via control or is this custom .css? Thanks!Anthony

264
Kenneth R
Charles Dane
Charles DaneContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Profane word in email domain sending member to spam?

Attempting to troubleshoot a moderation issue with one of my community’s more active members. Shortly after account creation she inadvertently triple-posted in the community and now all of her posts are sent to the moderation queue as spam. Another wrinkle, the word “Associated” is part of her company’s name and email domain.I saw this topic about someone’s access issues in the Gamechangers community and have reviewed her posts against our banned words lexicon, but see nothing to trigger a similar result in my community.Anyone else have a similar “shadow ban” experience and find a resolution?

241
Blastoise186
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Product Experience (PX)
How to get metrics on Snooze clicks for NPS survey in PX?

For surveys, there’s an out-of-the-box Snooze feature that I’ve toggled on for our NPS survey. Snooze option in Engagements > Survey > NPS Survey > Editor I can’t find any metrics on usage (and by whom) of this feature within the survey. Analytics > Engagements > Survey Performance shows only Views, Responses, and Response Rate Analytics > Query Builder only gives options for Viewed and Completed as the interaction type. 

172
link_black
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Product Experience (PX)
Is there any way to push NPS to Salesforce Contacts like there is for Accounts?

NPS is a field that can be mapped from PX to Salesforce Accounts using the SFDC integration:Mapping Account fields, Nps shows as an option, as well as other time-based Nps elements But I don’t see that as an option for Contacts:Mapping for Contact fields. These are listed alphabetically and NPS does not appear as an option. Is this just not possible or do I need to set up something with the integration?

152
link_black
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Is it possible to get teh idof a draft article via API?

As per the title…  Am I able to use the API to obtain the ID of draft articles?We want to get the ID to externally keep as a reference with the content management system.

111
Kenneth R
E
EllaLearnwellContributor ⭐️
asked in Customer Communities (CC)
How are you structuring customer feedback loops inside your community?

Hey everyone,I’m currently exploring ways to build stronger feedback loops within our customer community. I want to make sure members not only feel heard but also see their suggestions in action—whether through product updates, new content, or process changes.I’m curious how others are approaching this. Do you have specific workflows, tools, or even roles assigned to manage feedback efficiently inside your community space?Also, how do you close the loop publicly so other users can see what’s been done with the input? Thanks in advance!

150
E
ksorokti
ksoroktiContributor ⭐️
asked in Customer Communities (CC)
Can I download a csv of the information shown under CONTENT TYPES in admin console?

I would like to get an export into a csv of all of the content in our community. For example, what appears on this screen: Content > CONTENT TYPES > Articles (https://xxx.insided.com/article/overview)Is this possible? I don’t see anyway to download this report. 

182
ksorokti
logan_t
logan_tContributor ⭐️⭐️⭐️
asked in Customer Success (CS)
C360 Report Section Size

Hey Teams, This is Logan from Support. We've heard a few requests for some added configurational options on C360 sections. Specifically; when reports on C360 sections have little data, they are accompanied with an unattractive amount of "white-space". (Example from my demo Org below) https://gainsight.zendesk.com/attachments/token/eugQ94zZlKbsIpQoTrcnGMpu1/?name=inline-529668629.png​ Our customers have expressed their desire to be able to adjust the space for reports on the C360 to at least minimize the amount of wasted space like in the above scenario.  Thanks for your consideration.  Logan Thome

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kristineoContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Buttons not appearing correctly

Hi all, Some of the buttons on our community are currently not rendering or appearing correctly: “Create topic” button in the upper right hand corner is missing its copy The “Show More Activity” under the Recent Discussions container is not appearing We haven’t made any changes to our community which could result in this. Similarly, I’ve checked a few other GS communities Miro, Zapier, and Calendly, as well as it seems this community, and seems like they're also experiencing the same thing (no copy on the create topic buttons/issues with buttons). The status page says everything is up and running -- my team’s already filed a ticket but any recc’s on troubleshooting in the meantime?

585
K
speacher
speacherContributor ⭐️⭐️⭐️⭐️
asked in Customer Success (CS)
Restoring Previous Versions of Data Designer Reports

Is there a way to restore a Data Designer back to a previous version? I made several changes to a complicated data merge in DD that resulted in it breaking multiple subsequent reports. I’d like to just roll back the DD back the last known functioning version.

141
romihache
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kevinwesley-lynchContributor ⭐️
asked in CE & Skilljar by Gainsight
Required vs Optional Courses

We have two uses with using our University, not sure if there is a solution for this (I’m guessing it might be possible with lots of code):Internal learners - when a new person joins our org, we have them go through a few of our courses, a couple are not in the catalog and we enroll them to give them access. The ask here is depending on their role, there are some courses that a required of them to finish and others are optional. This can be different based on their role. External learners (customers) - we are moving towards officially embedding CE throughout our customer journey, one item is to drive customers toward completing required training courses within the first 90 days with us. The problem here is that their dashboard is a combination of course types. We can separate the data on our end, but from their perspective they do not know which ones are the important ones.The ask: is there a way (hopefully on the easier side) to flag courses as required, which can be different based o

221
cdonargo
JeppePeppe
JeppePeppeHelper ⭐️⭐️
asked in Customer Communities (CC)
"Create a topic" and "Login" text not showing

Why is the text from the “Create a topic” button - aswell as the text in the “Log in” button in the mega menu gone?I can see that it’s the case in the gainsight community aswell:  

597
JeppePeppe
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SougatoroyContributor ⭐️⭐️
asked in Customer Communities (CC)
Email Campaign Subscription for Customers

Hi Folks,We recently distributed a newsletter to a select group of customers through our email campaign. Although I can view the number of unsubscribes on the main dashboard, I need assistance in figuring out how to enable the option for customers to subscribe to our email updates. For instance, if a customer receives the newsletter, how can they opt to subscribe to future emails? I would greatly appreciate a detailed guide and a reference to a help center article.Thanks,Roy

494
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Suvi Lehtovaara
Suvi LehtovaaraHelper ⭐️⭐️
asked in Customer Communities (CC)
Phrase key for save changes on profile page

Hi, what is the phrase key for save changes on profile page?Thanks :)

252
Suvi Lehtovaara
aroberts
arobertsGainsight Employee ⭐️
posted in Customer Communities (CC)
Community isn’t just about launch. It’s about what happens after.

You know that in-between moment?After the big launch, the welcome posts, the first round of champions?That stretch where momentum slows, expectations rise, and you’re left asking:Now what?That’s where real community strategy lives. And that’s what the Community Track at Pulse 2025 is about. ​@RichardMillington is digging into how community can touch every part of the customer journey (not just support). Keyvan Sadigh (Lucid) will break down what scaling a hub really looks like (warts and wins included). @DannyPancratz is sharing what to focus on post-launch (when the hype fades). And ​@jillian.bejtlich  (Calendly) is helping us turn community into a limitless knowledge engine.ALSO If you’ve ever felt like you’re carrying the vision alone or need a fresh lens, this space is for you. Share your "now what" strategies at Pulse during our dedicated networking events for community professionals. Here’s the link. Code PULSE-RALLY gets you a discount, in case that helps.Let’s share the middle

581
daizikovitz
aroberts
arobertsGainsight Employee ⭐️
posted in CE & Skilljar by Gainsight
Ever felt like your education strategy was solid… but not scaling?

There’s something powerful about being in a room full of people who’ve wrestled with the same friction you face daily — enrollments that plateau, engagement that tapers off, execs who ask for impact proof while you’re trying to fix quiz logic.This is exactly what makes Pulse 2025 so electrifying. Tracks to start - Matthew Meeks (Front) is bridging Community + Learning for long-term adoption.   Jessica Quazza (Gainsight) is unpacking the messiness of merging community and education efforts — not just the wins.   And ​@NormRasmussen  & ​@tmcmahon are laying down a guide to make engagement actually work.And for our Customer Education customers, we're organizing dedicated networking opportunities at Pulse 2025. This is your chance to connect with peers who understand the unique challenges of driving learning adoption and demonstrating educational impact. Look out for CE-focused meetups, interactive discussions on program strategies, and opportunities to share your own experiences in th

220
aroberts
aroberts
arobertsGainsight Employee ⭐️
posted in Product Experience (PX)
If your adoption charts are flat… it might be time to zoom out.

You ever look at a product usage dashboard and feel like it’s lying? 🤔Because on paper, features are used. But in your gut, you know the value isn’t landing. You know because users still ask for things you already built. Because your roadmap gets hijacked by urgent (but not important) fixes. Because CS is still doing heavy lifting adoption should’ve handled.Pulse 2025 is here to help! The Product sessions this year are digging into that uncomfortable space between feature release and value realization:​@devin_churchill is showing how data shifted adoption from a “nice to have” to a north star. Pej & Ben (Netskope) turned CS from reactive to revenue-generating — 10% GRR growth says a lot. ​@kelseynoteboom & Carly are calling out the fog — that fuzzy zone where adoption should happen but doesn’t — and how they cleared it.And for our PX customers who are on the front lines of making this happen, we're creating dedicated spaces at Pulse to connect and share those hard-won lessons.

470
aroberts
H
Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️
asked in CE & Skilljar by Gainsight
Assign Badge in Community when someone get certified in CE.

Our company has both CE and CC with gainsight. We are wanting to assign a badge in the community when someone gets certified within CE.  What is the best way to set this connection up? And what are necessary steps?

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jvdc
jvdcHelper ⭐️⭐️
asked in Customer Communities (CC)
Federated Search in Community - How to deploy?

Hey!We are looking to integrate federated from an external source (Sharepoint) into our community. We have looked at the documentation here, shared by ​@Sebastian , but we are still missing some pieces of the puzzle :-)How can we deploy the external source's API requests to the community? Do we need to create a Gainsight connector?

484
jvdc
juan.delrio
juan.delrioHelper ⭐️⭐️
posted in Customer Communities (CC)
Lets have a monthly zoom call!

I caught up with Jeni, Ditte and Manda, and in that conversation Jeni proposed a community managers zoom call to catch up and hear what we are all up too.   Set it up!

16624
revathimenon
ewinglel
ewinglelHelper ⭐️
asked in Customer Success (CS)
Meeting Assist Sentiment

Hi, will the sentiment value generated by the Meeting Assist AI function be available for use in reporting, scorecards, surveys, etc.? Also, I'm curious to see more of the reasoning behind why the system assigns a specific sentiment. Currently, there is a small paragraph that provides some explanation of why a specific sentiment was assigned, but having lines that the AI analyzed in from the meeting to assign the sentiment would allow us to confirm that the system is working as intended.

1415
andreammelde
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Data Lake connection with Tableau

Hi Gainsters   https://communities.gainsight.com/data-catalog-connectors-313/how-to-connect-tableau-online-with-customer-communities-data-lake-through-bi-connector-22842 This guidance is written for someone setting up a Virtual Connection within Tableau Online. Are we able to set up a Virtual Connection to the S3 bucket in a self-hosted Tableau Server environment as well? Any specialized instructions for that? Also, can we set up an Athena connection within a Tableau Desktop workbook?thanks in advance.

531
Aleksandra
jvdc
jvdcHelper ⭐️⭐️
asked in Customer Communities (CC)
API: How to get list of ideas by tags or ProductArea

API question as I couldn't find info in the documentation.Is there a way to get a list of ideas that is either filtered by ProductAreas or by public tags?

345
Kenneth R
V
vishalmContributor ⭐️
posted in Product Experience (PX)
How to connect PX to PowerBI

Hi ​@olimarrio thanks for sharing this. At the moment I am using PX and I want to connect that with PBI. Is there any solution available? 

311
Kenneth R
dandre
dandreContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Rest API access for report data?

Hi folks,Having a hard time searching for this topic now that the community has merged with other products - but is there any capability in the Rest API to pull report data? We often do manual calculations each month / quarter for case deflection, and it would be nice to automate this in Power BI and Rest API. The rest API docs seem to only provide provisions to manage users and community content rather than extract report data though.

24510
olimarrio

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