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Hi there, Writing to request the “non-whitelisted IPs” that SFDC detected (referenced below from your FAQs section), so our systems and securities teams can filter them in our audit logs? “Salesforce detected API calls using the Gainsight Connected App coming from non-whitelisted IP’s” Many thanks,  Bridget

Like it is possible for articles, is it possible to add a label next to a question?We would like to add some status on certain questions, and apart from writing down a comment or adding a tag, which aren't as visible, I am not sure there is any other solution?

I’m using Advanced JO to do a multi-step program. I’d like to redrop the first email if it’s unopened within 5 days. However, I’m finding that Opened and Unopened are not available as Outcomes when you are tracking links within the email.  Is it possible to enable link tracking in an email and have the Advanced JO program show  the Outcome of Opened and Unopened instead of Link Clicked & Link Not Clicked? The only way I can see the option for Opened and Unopened is to turn off link tracking in the email, but then I can’t track engagement with the email. Is anyone one else running into this issue, and if yes, what are you doing as a workaround?

I want to create a call to action on the error page that points them to a hyperlink.  Is there any way to add a hyperlink into the translation box of the error.403.guest page for example?

Our Japan team is considering moving our Japanese knowledge base to gainsight, and also create custom pages for Japan. I thought I saw some announcements on this, but unable to find. thanks

Hi!We don’t seem to have a Community Overview page - community.mews.com/community results in an error page. Where can I add the Community overview page? I only found some older articles here on how to configure and rename it, but not on what to do if it’s not there at all 😅ThanksJess

CompanyのCSMは新担当に変更済みなのですが、過去担当していた顧客に関する通知が来続けています。通知のON/OFFは設定画面からできるのはわかっているのですが、過去担当していた顧客分の通知だけ切るなどできるのでしょうか。できる方法をご存知であればご教授頂きたくよろしくお願いします🙇‍♀️

In both NPS and Multi-Question, I can’t seem to figure out how to edit this language. There’s no way to edit in the settings area where you enable it. And you cannot click into the field to edit it on the guide. 

Hey,I've just seen that admins can highlight replies in a question thread, which will color a reply making it more visually catchy to the eye. A bit like a “best answer”.I am curious, do you use this feature? If so, how do you use it?  

Hi there,Our team uses pre-moderation so that every community post is manually reviewed by us before going live. **It’s a long story as to why we do this, but this question isn’t about that. We’d like to leverage the “unread by team” function to make sure every post is covered by us...but the act of reviewing/approving the pending post marks it as “read by team”. Long story short, we need to moderate questions, but we’d like them to live for a bit (peer-peer interaction) before our team comes in to answer them.Any ideas as to how we could do this?

I’m planning to enable the multi-language feature in our community and want to understand how we can track its impact. Are there any usage stats or measurable indicators available that can help demonstrate its value? As it comes with an additional cost, I’m keen to ensure we can justify the investment when the next invoice lands. Thanks!

I have a html widget that I typically add banners to on my community homepage. Is starting to get longer than I would like. Does anyone know if I can add three “banners” in one html widget and have them rotate so I just need one widget vs three that I currently have? Each image, once clicked would go to a different URL.

Hi team,An end-user in our community recently mentioned a new pop-up appearing when editing in-post code. Previously, this could be edited directly inline (similar to Slack). Screenshot included below of the pop-up.Can you confirm if this is a new Gainsight feature or update, and whether there’s an option to revert to inline editing? Our community members have shared that they prefer the inline experience over the pop-up.Thanks so much in advance.  

Skilljar Community,For people using custom code snippets that don’t fall into the “Skilljar-supported” category, have you experienced any significant challenges that have caused issues with your site’s usability? Trying to understand the real-world impact of using custom code that is not “supported” by Skilljar.Thanks in advance for your input!

I want to produce an ‘end of week’ email digest summary for community members. Is anyone doing this already? I’d like to know the following;What has worked for you How long is your digest What do you include in the digest How do you populate it? manually or using some kind of automation. How do you send it out? Use email segments? etcThanks for helping me to explore what works and refining my digest. 

When uploading a PDF to an article, it does not appear as if the platform creates an automatic thumbnail or a preview option for the PDF. Is this by design?  Has anyone found a workaround, so it stands out and is more visually appealing in the article itself or am I missing something?  

Anyone else seeing issues with the Gainsight Assist Chrome plug in/app?  Our CSM’s cannot connect their emails-it’s either not working at all, or it appears like it’s working for sending an email the first time, but it’s not appearing after that for any replies to emails.  Submitted a support ticket, but looking for more info to help my team. Not having emails go to the timeline is a big issue for us.

How do you handle the 50K max character count in articles/topics when cutting content isn’t an option, and breaking it up into comments wouldn’t be intuitive for customers? Any workarounds or advice?

Good Morning Gainsters We are looking to embed our customer advocacy tool into our community.It can be embedded wit ha jscript. Here is an example: <div id="board_1"></div> <script type="text/javascript" src="//pym.nprapps.org/pym.v1.min.js"></script><script> var pymParent = new pym.Parent('board_1', 'INSERT_URL_HERE', {allowfullscreen: true}); </script> How do I get this into a html widget?I have tried straight pasting and third-party scripts in control but to no avail. Here is their documentation for reference…. https://docs.slapfive.com/customizations/embed-customer-voice-on-your-website-or-landing-pageThanks in advance for the assistance,

I would like my colleagues to have their own custom role which gets automatically applied so we can distinguish them from customers, is this possible? thanks

1.5ヶ月(四半期半ばと四半期末)に1度のペースでサーベイを送信する機会があるのですが、1度の期間に送信するサーベイの種類が40~50コ程度とかなり多く、プログラムの作成と部署内のWチェックの工数が嵩んでしまっています。また、プログラムを作成するたびにオブジェクトも際限なく増えてしまうため、データ管理の画面も煩雑になってしまっています。なお、サーベイは、共通のテンプレートを毎回40~50コ分コピーし、タイトルと送信対象を変えているだけで、実際のところは2種類を使い回しています。リレーションシップIDなどを活用してもっと効率的に運用できないかと考えているのですが、適切な方法はございますでしょうか...？ 

Hey gang,We’ve set up the Zoom integration for our Community, so some elements of the Events page have become redundant. In particular:The “Add to calendar” CTA is redundant since the calendar entry that is created doesn’t include the Zoom link The “Link” is sometimes redundant, since all the information we provide is either on the page or in the confirmation email we sendIs there any way to remove these elements?

We have multiple domains, one  internal-facing (for employees only) and another external-facing (for customers, although internal users can access it too).When managing domains, there is a setting for Cross Domain Access. It says “When "Off" - students will need to register (or purchase) the course separately on each domain for access. When "On" - a student may access the course on any domain after registering once.”Two QuestionsWe want internal employees who enroll in courses on the internal domain to also be able to access those same courses and see their progress when they log into the external domain. Will enabling this setting accomplish that? Important: We do NOT want this to work in reverse - external customers should not be able to access internal domain courses. Does this setting create one-way or two-way access?"

Hi! We use the Groups widget on our landing page. I am a member of all our groups, but on some the widget displays “REQUEST SENT” and on others “YOU’RE A MEMBER”. In the groups it says I’m a member on all of them.I see this for a colleague as well. We both have the rank Community Manager. For my regular user it seems to work - but it’s still a bit confusing. Is this a bug?Thanks, Stine

We have updated lesson titles across multiple courses; however, the Search function is not reflecting these changes. In cases where titles were significantly revised, affected lessons are not appearing in search results at all.I have had a support ticket open regarding this matter for four months without resolution. Given the direct impact on the student experience, I wanted to reach out to the community:Has anyone else encountered this search indexing issue? Have any workarounds been identified that could restore search functionality in the interim?