Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,705 Topics
  • 5,909 Replies
safiya
Rank
safiya
started this topic

Unlocking Peer-to-Peer Engagement Recap

Hello Gainsight Community!Last Thursday, The Veeam team (me + @madalina cristil) presented our community's story to the Gainsight audience f...
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  • 2
cstrange
Rank
cstrange
started this topic

Internationalizing your community and staffing

Hello, I am curious to know how others have staffed their community as they branch out into supporting multiple languages. Here are a few th...
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  • 1
DannyPancratz
Rank
DannyPancratz
started this topic

Best Practice: Use Labels to call out videos

Here’s something we’ve been doing for the past 6 months that I think is a simple best practice. I don’t have any data to back this up, so yo...
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1705 Topics

Aleksandra
AleksandraGainsight Product Manager
published in Customer Communities (CC)

Important Update: Migration of our CC customers to Gainsight SSO

We heard you, and it is finally here! We’re thrilled to share that we will soon be starting our migration and implementation of Single Sign-On (SSO) for Gainsight Customer Communities!In March 2024 we will start migrating all of our CC customers to the Gainsight Platform Single Sign-On (SSO) or SAML authentication (depending on your situation). By the end of April all of our CC customers will have been migrated.Why is this important?This is a significant upgrade to our authentication system that makes it easier and more secure for our customers to log in to Gainsight Customer Communities.Following the migration, Administrators, Community Managers, and Moderators will utilize Gainsight Platform SSO to access both the front-end and the control environment of their community, and can seamlessly switch between Gainsight products.  And with the option of configuring SAML authentication it will also be possible to set up identity and access management for employees through platforms such as

4478
Aleksandra
16 days ago
mcooksey
Shoshin
mcookseyShoshin
asked in Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

0
mcooksey
Shoshin
53 minutes ago
Sebastian
SebastianGainsight Product Manager
posted in Customer Communities (CC)

How do you use Generative AI as a community manager?

The title says it all :) Very curious to learn how you currently use AI and which benefits it brings, both to you, your team and to your users.

1
Johnk
Shoshin
20 hours ago
Lena H.
Veteran Rookie
Lena H.Veteran Rookie
asked in Customer Communities (CC)

csv Export of Segment: What is the logic behind "Last activity" & "Last visit"?

Hi,When pulling a segment csv export I have 2 columns, I don’t understand what they stand for. Q: What is meant by “last activity”?Q: What is meant with “last visit”? (Last visit is before last activity.)  In the segments overview “Last activity” is defined as when someone last viewed something on the Communtiy platform:  As only a few members have entered a “Last visit” timestamp. For many it is empty and I don’t understand why. The first date timestamps are years old, so it doesn’t seem like this functionality was added recently and only applies since.I have exported the csv from a segment in order to find out who registered and never came back after registration day, and we have lost early on in their Member Journey. Best, Lena

1
Kenneth R
Gainsight Employee: Veteran Rookie
1 day ago
Kgastaldo
Champion
KgastaldoChampion
asked in Customer Communities (CC)

Is there a way to require members to select from a list of tags?

Hi All - Is there a way to create a list of tags and require users to select at least one when posting? I’m basically trying to get members to say what product they use when they post … 

8
R
Veteran Rookie
2 days ago
K
KKellumRegistered User
asked in Customer Communities (CC)

SSO

Hello!  We are currently using the Token method for SSO for our users, which only allows for one "Login URL". However, we will soon have multiple domains within our product that users will be coming to our Community and we need to be able to add multiple Login URLs so that users from both places are able to SSO in.  Does anyone have experience with this in their Community?  I was told by the Gainsight engineering team that their SSO settings only support a single login URL for each protocol but suggested I ask the Community in case others have a solution.  thank you!

0
K
2 days ago
Eva
Veteran Rookie
EvaVeteran Rookie
asked in Customer Communities (CC)

Duplicated Event: Status does not change to "published" and adding event to featured topics widget does not work?

Hello!I just discovered this:I duplicated an event (the new feature) in Control. (First, I couldn’t find the duplicate/draft, because draft events are on the bottom/in last page of the entire list in the event overview😅)After I published the duplicated (and slightly updated) event, it was still marked as draft in Control.I double checked and hit “publish now” several times.The event was already displayed in the upcoming events tab in the community, but the status was still “draft” in Control. Only after a while, the status was “published”.→ how long does it take to change the status in Control?  Then, I wanted to add this event to the featured topic widget on the home page, as usual. But it cannot be found. I checked several times. Even if I paste the entire correct name, I cannot add the event to this widget:→ is there a solution to this? Does it take a while, too?  Thanks! 

2
Eva
Veteran Rookie
2 days ago
M
Veteran Rookie
mbuuck1Veteran Rookie
asked in Customer Communities (CC)

Fetch date of user's last activity or view via API

Hello! We’re interested in pulling the last activity date and last view date of users in our community via API. Is this possible according to this Get User Activity documentation? 

2
M
Veteran Rookie
3 days ago
esthertrapadoux
Shoshin
esthertrapadouxShoshin
asked in Customer Communities (CC)

Web analytics available for InSided?

Hi! Are there plans to include some basic web/page analytics for InSided community sites? 

6
Aleksandra
3 days ago
B
Brian_ARegistered User
asked in Customer Communities (CC)

Is there a way to set up recurring events?

Hi - I’m looking to feature webinars that happen every 2nd Tuesday, Wednesday, and Thursday of the month. I don’t want to have to manually create those events every time. Is there a way for us to create the event once then list the cadence in which it happens? Also, is there a way to copy an event? It would make it easier to adjust the necessary options without having to rebuild it from scratch.

9
R
Veteran Rookie
6 days ago
A
Anonymous
asked in Customer Communities (CC)

Introductions widget - adding hyperlinks

Has anyone found a way to add links to the text in the Introductions widget?We’d be interested in using this and replacing our current use of quick links but can’t seem to figure out a way to do this.  

12
security_lion
Team Captain
7 days ago
Eve
Shoshin
EveShoshin
asked in Customer Communities (CC)

How do I add new users?

How do I add users?

4
Eve
Shoshin
7 days ago
paulvanhelmond
Shoshin
paulvanhelmondShoshin
asked in Customer Communities (CC)

Conversational widget not working properly

We have installed the conversational widget. Some times it works, some times it does not. Sometimes you have to wait 30 seconds after a page has loaded before we are able to open the widget.I can’t imagine this is propper behavior. Does anyone had this problem as well? And how did you solve it?We are launching the community on February 1st 2024 and wanted to add the widget as well but now we don’t and that’s a shame.

6
leo-inspired
Gainsight Employee: Rookie
8 days ago
Wilder-Clari
Veteran Rookie
Wilder-ClariVeteran Rookie
asked in Customer Communities (CC)

How can I embed an iframe into a Insided page

How can I embed an iframe into a Insided page

5
olimarrio
Gainsight Employee: Veteran Rookie
8 days ago
R
Veteran Rookie
rhallVeteran Rookie
asked in Customer Communities (CC)

How to change the "Something has gone wrong" page email address?

I shouldn’t really have to ask this. I should be able to find this easily, either in the application or the documentation, but here I am. Does anyone know how to change the email address in the “Something has gone wrong” message? By default it says “support@insided.com”.I could change this by using some code in the third-party scripts, but I can’t believe that I would have to do that. However, after looking around for an hour now, I cannot find a way of doing this. I presume that it is a phrase, but I can only find anyone mentioning how to change the “Something has gone wrong” text.To see this page in your community, here is a way to get to it. Create a new user and log in as that user. Stay logged in. From the admin console (on another machine or an incognito tab), erase that user. Go back to the machine/window where your deleted user is logged in and try to change the page.You will then see a “Something has gone wrong” page with the “support@insided.com” email.Any ideas on how to cha

9
leo-inspired
Gainsight Employee: Rookie
8 days ago
DannyPancratz
Grand Slammer
DannyPancratzGrand Slammer
asked in Customer Communities (CC)

How does the Introductions Widget work?

If a user closes it, will they never see it again? What if that widget is removed and a new introductions widget is added? I’d love some documentation on this widget, but can’t really find it. 

3
olimarrio
Gainsight Employee: Veteran Rookie
9 days ago
Lena H.
Veteran Rookie
Lena H.Veteran Rookie
asked in Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

4
DannyPancratz
Grand Slammer
9 days ago
M
Veteran Rookie
mbuuck1Veteran Rookie
asked in Customer Communities (CC)

Additional filters for "Dynamic Content (Moderator Tag)" widget

Hello, I’m setting up a custom page and am exploring the differences between the Dynamic Content widget and Dynamic Content (moderator tags) widget. I noticed that the “regular,” non-moderator tag version has quite a few filters, including answer status, sorting by activity and reply number, etc. Can I also use similar filtering options like that with the moderator tags version of this widget? Ideally, I’d like this widget to pull from a subset of topics that have the applied “featured_home” moderator tag, then filter those by “created in the last X days”, for example. 

2
M
Veteran Rookie
10 days ago
summers
Shoshin
summersShoshin
asked in Customer Communities (CC)

Embedding Survey into a Post

 Hello everyone,I'm looking to integrate a forum into one of our community posts and would appreciate any insights or tips on the best way to accomplish this. Has anyone here done something similar, and if so, could you share your experience or advice on the process? Your input would be incredibly valuable. Thank you in advance! 

6
arminfpop
Gainsight Employee: Team Captain
10 days ago
revote
Golden Ruler
revoteGolden Ruler
posted in Customer Communities (CC)

Topic and the timestamp popup, where to edit?

Our community is in Finnish. When you look the topic and timestamp of the comments it is in English. What phrase changes this, or is there any settings related with this?  1 minuutti sitten = One minute ago   

9
Sudhanshu
Gainsight Employee: Team Captain
10 days ago
jmyoung780
jmyoung780Registered User
asked in Customer Communities (CC)

Payment for Community Access?

Does Gainsight Customer Communities have any sort of payment gateway?  For example, is it possible to charge $4 / Month for a membership? Thanks in advance!Jamie

2
jmyoung780
12 days ago
I
iancocRegistered User
asked in Customer Communities (CC)

Nested lists

How do you create nested lists in Articles? I can’t see an option to indent in the rich text toolbar. 

4
I
13 days ago
Jef Vanlaer
All Star
Jef VanlaerAll Star
asked in Customer Communities (CC)

Deduct points from user

Is there a way to deduct points from a user, for example when they have created duplicate topics (of which one is removed later) and hence got double points?

2
Jef Vanlaer
All Star
13 days ago
revote
Golden Ruler
revoteGolden Ruler
posted in Customer Communities (CC)

Gainsight community platform and plans to improve accessibility

Web accessibility is one of the key factors for us, for the upcoming months and years. Gainsight community platform is in pretty good shape and it is good of course, but I would like to know is there any plans you can share with us? What improvements you are going to build here? 😊We are going to perform auditing but we havent done it yet so I cant share any wishlist or so 😀

2
revote
Golden Ruler
13 days ago
katie.fair
katie.fairRegistered User
asked in Customer Communities (CC)

Email Activation Bypass?

Wondering if there is a way to disable or bypass the email activation stage. Seems like about 20% of my users get stuck here, and I know I can manually bypass them, but it would be nice to just turn this off. I know they are valid email addresses, since they are the same as I communicate with them on, but the activation email seems to be getting stuck in spam filters somewhere (some say they don’t even see the email in their junk, meaning I assume it was caught by their firewall and not even allowed into the client’s email). Thanks!  

4
jevaaler
Shoshin
14 days ago

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